Privacy Policy

We collect several types of information from and about users of our Services, including information by which you may be personally identified, as well as data regarding your use of our platform.

• Account and Profile Information: When you register for an account, we collect your full name, email address, telephone number, residential address, date of birth, and account credentials (username and encrypted password).
• Identity Verification and Financial Data: To comply with legal obligations and facilitate property management, tenancy agreements, and transactions, we may collect government-issued identification details (such as passport or national ID numbers), tax identification numbers, bank account details, and payment card information.
• Property and Tenancy Information: Details regarding properties you own, lease, manage, or inquire about, including lease agreements, rent payment histories, maintenance requests, and guarantor details.
• Communications: Records and copies of your correspondence (including email addresses and phone numbers) if you contact our customer support or legal compliance teams.

• Usage Data: Details of your visits to our platform, including traffic data, location data, logs, and other communication data, as well as the resources that you access and use on the platform.
• Device and Technical Information: Information about your mobile device, internet connection, IP address, operating system, browser type, and mobile network information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Services and hold certain information to enhance your user experience.

We use the information we collect about you, or that you provide to us, for various lawful business purposes, including:

• Service Delivery and Management: To provide, maintain, and improve our property management platform, process tenancy applications, facilitate rent transactions, and manage user accounts.
• Identity Verification and Fraud Prevention: To verify your identity, assess creditworthiness, conduct due diligence, and protect against fraudulent or illegal activities.
• Customer Support: To respond to your inquiries, resolve disputes, troubleshoot technical issues, and provide effective customer service.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, industry standards, court orders, and lawful government requests.
• Communications: To send administrative notices, updates, security alerts, and support messages, as well as promotional communications (where you have opted in to receive them).

If you are located in the European Union or European Economic Area, our processing of your personal data is grounded in the following legal bases under the General Data Protection Regulation (GDPR):

• Performance of a Contract: Processing is necessary for the performance of the agreements governing your use of our platform or tenancy arrangements.
• Legal Obligation: Processing is necessary for compliance with legal obligations to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where applicable, we rely on your explicit consent to process your data for specific marketing or operational purposes.

We do not sell, rent, or trade your personal information to third parties. However, we may share aggregated or anonymized data without restriction. We may disclose personal information that we collect or you provide:

• Service Providers: To trusted contractors, financial institutions, payment processors, cloud storage providers, and IT service partners who support our business operations and are bound by contractual confidentiality obligations.
• Business Partners and Affiliates: With property owners, tenants, co-founders, or authorized personnel involved in the administration of lease agreements and property operations.
• Legal and Law Enforcement Authorities: When required by law, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, ensure user safety, or comply with judicial proceedings.
• Corporate Restructuring: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We implement robust administrative, technical, and physical security measures designed to protect your personal information from accidental loss, unauthorized access, alteration, disclosure, and destruction.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal mandates.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: The right to request the deletion of your personal data, under certain conditions.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal data.
• Right to Data Portability: The right to request the transfer of the data that we have collected to another organization, or directly to you.
• Right to Object: The right to object to our processing of your personal data under specific circumstances.

To exercise any of these rights, please contact us using the details provided in Section 10.

Our platform may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top.

Your continued use of the Services after any modifications indicates your acceptance of the updated policy.

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us: